Hiver
Vista Vibrante Verdict
Features
Accessibility
Compatibility
User Friendliness
What is Hiver?
Hiver is an intelligent Gmail helpdesk solution designed to streamline team collaboration and customer support directly from your inbox. Generally, the platform eradicates the need for external tools by converting Gmail into a shared workplace, allowing teams to assign emails, leave internal notes, and automate workflow.
Moreover, it is best suited for customer support, sales, and operations teams, simplifying email management and boosting efficiency. It also offers powerful features and a familiar interface to aid businesses in delivering faster, more organized responses without switching platforms.
Hiver Summarized Review | |
Performance Rating | A+ |
AI Category | AI Customer Service Tools, Helpdesk |
AI Capabilities | Email Automation, SLA Tracking |
Pricing Model | Free + paid, starting from $24 |
Compatibility | Web-based (Gmail integration) |
Accuracy | 4.7/5 |
Key Features
The key features of Hiver include:
- Shared Inboxes
- Email Assignment
- Internal Notes
- Automation
- SLA Management
- Analytics
Who Should Use Hiver?
- Customer Support Teams: To handle customer queries directly in Gmail, assign emails, add notes, and resolve tickets faster without switching platforms.
- Sales Teams: To collaborate on client communication, track follow-ups, and streamline responses within Gmail to improve lead management and conversion.
- Operations Managers: Coordinate internal requests and manage workflows efficiently by turning shared inboxes into powerful task management tools.
- HR Teams: Manage hiring pipelines, respond to candidate inquiries, and collaborate on internal HR communications from a unified inbox.
- Finance Departments: Organize vendor emails, streamline invoice approvals, and ensure timely financial communication within a secure, shared email system.
Pricing & Plans
It offers paid plans and a free trial of 7 days to test the features. Here are the available plans:
- Get the free plan for $0
- Get Lite for $24/month
- Get Growth for $34/month
- Get PRO for $59/month
- Get Elite on Custom pricing
Note: To check the features, visit Hiver’s official pricing page.
Pros & Cons
Pros
- Manage team collaboration and custom support without switching platforms.
- Minimal learning curve for Gmail users.
- Internal notes and email assignments enhance teamwork.
- Reduces manual workload as it automates all the routine tasks.
- Offers quick and helpful customer service.
Cons
- Fewer options compared to standalone helpdesk tools.
- It can be expensive for larger teams.
- Fewer third-party integrations limit its usage.
- Complex automations may require time to configure.
- Some users report occasional lag within Gmail.
Final Verdict
Hiver is an excellent solution for teams managing customer support directly within Gmail. Its intuitive interface, combined with powerful features like automation and SLA tracking, makes it a valuable tool for enhancing productivity and collaboration.
While it may have limitations in customization and integrations, its strengths in simplicity and efficiency make it a worthy consideration for small to mid-sized businesses.
FAQs
Is the tool suitable for large enterprises?
- While the tool is scalable, larger enterprises may require more advanced customization and integrations.
Does it offer a mobile app?
- Yes, the platform is accessible through mobile devices via the Gmail app.
Can I try Hiver before purchasing?
- Absolutely, it offers a 7-day free trial for all its plans to test the feature before committing to any of the plans.